Refund policy

Due to the limited nature of fine art, all sales are final.

Damaged Items

Collectors must notify PangeaSeed Foundation (PSF) of damaged artwork, providing supporting photographs, within three (3) days of delivery to be eligible for a refund or replacement. Assessment of damage, and the following decision regarding refund eligibility, is made at the sole discretion of PSF.

We cannot guarantee a refund or replacement item after this three-day period (starting from the “delivered” date indicated by the mail carrier). For this reason, we strongly encourage all collectors to check their orders for quality immediately upon receipt. Collectors must include the original packaging and any included inserts with their return to qualify for a refund or replacement item.

If you have recently received a damaged order from PSF, please take pictures of your item and the packaging in which it came, and include them in an email to orders@pangeaseed.org within three (3) days of receipt.

Lost or Stolen Items

PSF assumes that all provided address information is correct and that collectors are able to receive packages at their shipping addresses. Once an order is released to the mail carrier, it is the collector's responsibility to track their package and ensure that they are able to receive it.

If you believe that your package has been stolen, please file a report with your local police department, and notify any neighbor or front office representative who might have accepted the package on your behalf.

Undelivered Orders

PSF is not responsible for bounced packages or misdeliveries. PSF assumes that all address information provided by the collector is correct and that collectors are able to receive packages at their provided shipping addresses. An undelivered order (that is returned to PSF by the carrier) may be reshipped at the collector’s expense.

If a collector would like to cancel a shipment that has already been returned by the mail courier, PSF may subtract a restocking fee from the refund. Shipping charges are never refundable.

International Orders

The collector is responsible for all import taxes, customs duties, and fees levied by the receiving country. Additional charges for customs clearance must be fulfilled by the recipient. PSF has no control over international customs charges, nor can PSF predict what they may be. The collection of these charges may be administered by the mail carrier (such as the U.S. Postal Service, FedEx, UPS, and DHL). Such charges are separate and independent from shipping charges calculated on shop.pangeaseed.org.

Please contact your local customs office for more information on import fees. PSF will not issue refunds for refused packages. PSF ships to most countries around the globe, provided there are no carrier-imposed service disruptions.

Order Status Inquiries